Legal

Privacy Policy

How we collect, use, and protect donor information, and our donation refund policy

Overview

This Privacy Policy explains how BHARAT JAKAT SANTARH SAOTA SECHED LAKCHAR UTNAO GOUNTA ("BJSSSLUG", "we", "us") collects, uses, discloses, and protects personal information of donors and visitors to our website.

By using our website and making a donation, you agree to the terms described here.

Information We Collect
  • Donor Details: name, email, phone number, address (if provided), and donation preferences.
  • Donation Data: donation amount, currency, frequency (one-time/recurring), and transaction identifiers.
  • Technical Data: IP address, device, and browser information captured for security and analytics.
Payment Processing (Razorpay)

We use Razorpay as our payment service provider to securely process donations. When you initiate a donation, you may be redirected to Razorpay’s checkout or Razorpay components may be embedded on our site. Payment instrument details (such as card, UPI, or net banking credentials) are handled directly by Razorpay and are not stored on our servers.

Your payment data is processed in accordance with Razorpay’s policies. For more information, please refer to Razorpay’s privacy policy and terms on their official website.

We do not store card or UPI credentials on our servers
How We Use Your Information
  • Process donations and issue receipts/acknowledgements.
  • Maintain donor records and statutory compliance.
  • Communicate updates about our programs and impact (you can opt out anytime).
  • Ensure security, prevent fraud, and improve our services.
Data Sharing & Disclosure

We do not sell your personal information. We may share limited information with service providers strictly for donation processing, email delivery, analytics, accounting, and legal compliance. Such sharing is governed by appropriate safeguards and only to the extent necessary.

Data Retention & Security

We retain donor and transaction records for as long as required by law and for our legitimate reporting and audit needs. We employ reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, or disclosure.

Refunds and Cancellations

All donations made to BJSSSLUG are non-refundable. Please review your donation details carefully before confirming payment. In case of duplicate transactions or clear payment errors, you may contact us for review; however, approval remains at our sole discretion.

Your Choices & Rights
  • Request access or corrections to your personal information.
  • Opt out of non-essential communications.
Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy or donation queries, please contact us at: